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arrowHome arrow Windows arrow Windows 10 Troubleshooting Tips Tuesday, 30 May 2017  
Windows
Windows 10 Troubleshooting Tips Print
Written by Christopher Monk   
Wednesday, 19 October 2016

Since MCECS has moved to the Windows 10 operating system in general labs we have had reports from some users experiencing issues (slow and unresponsive applications, windows freezing, unresponsive icons, frozen start menu, etc.) which have impacted their ability to use the system. It is difficult to determine if all of the reports are connected to the same issue, or if they are a combination of issues. The transition to Windows 10 in our labs has gone well for most, but as with any new system there are issues which are only discovered through widespread use.

We appreciate your feedback and patience.

Troubleshooting tips for Windows 10 in MCECS supported computers:

1. Have you had your Windows User Profile reset

You will need to visit the CAT front desk in FAB 82-01 and request to have your profile reset.

https://cat.pdx.edu/windows/profiles.html

2. Have you tried disabling Classic Shell

https://cat.pdx.edu/windows/disabling-classic-shell-on-windows-10-2.html

3. Have you tried using a web browser other than Google Chrome

We have had many more reports of issues using Google Chrome with Windows 10 than we have had with any of the other web browsers. We have Mozilla Firefox and Microsoft Edge and IE 11 installed on all MCECS Windows computers.

Last Updated ( Thursday, 20 October 2016 )

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