Report a Problem:
Phone: 503-725-5420
Location: FAB 82-01
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arrowHome arrow Home arrow Help And Support Tuesday, 19 September 2017  
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Written by Administrator   
Thursday, 27 January 2005



In Person at a CAT Support Pod:



FAB 82-01 : theCAT Help Desk (DogHaus) Hours

Phone: 503-725-5420


FAB 88-03 :  CS Tutors Hours



EB 325A: The Maseeh College EB General Lab (Kennel) Hours



Please check our Main Labs


Malicious Email:

If you think you have received email spam/abuse from a Portland State email address (eg, or computer system (eg,, please forward a copy of any email evidence with full headers to OIT manages campus Gmail accounts and should be notified of malicious mail.

Contacting Us:

Via Email:

Email is the preferred communication method and read by all members of theCAT. Please send all support related questions to

You may also use one of the following methods to get into contact with us:


Please do not include the CAT while contacting OIT; Emailing the CAT is unnecessary.

Via Internet Relay Chat (IRC): #support on

One way to ask questions of our support personnel is through our IRC support channel. To do this, connect to (port 6667) with your choice of IRC client, and  enter the command `/join #support`. Alternately, click here to chat in #support through your Web browser. Note that there are usually people monitoring the channel, but it may take 5-10 minutes to get a response -- please be patient.

By Phone: 503-725-5420

If no one is available to answer your call, please leave a message. If you leave a request for assistance, give information as described below.

Live outage and status updates: The CAT (@psu_thecat) on Twitter

Follow us on twitter to get live downtime updates and bulletins.

What information to give us when you need help

TheCAT supports a wide range of hardware and software. If you encounter a problem, we can help you most quickly when you provide the following information:

Who are you?

  • Full name
  • username
  • the type of account you're having trouble with
  • e-mail address
  • phone number

What happened?

  • A short description of the problem.
  • When did the incident occur? Provide date and time of incident.
  • What is the name and location of the affected system? Provide machine name, operating system (UNIX or Windows), building/room number.
  • What application was in use at the time of the incident? Provide the software and/or hardware involved.
  • Other pertinent information: Any other details you think might be helpful, such as if this particular problem has occurred before
  •  If the task you are trying to accomplish has ever worked before, note when it worked last.

    Note: A concise, descriptive subject title will expedite your request for help!



Bad: Help!

Good: blckaddr cannot login to UNIX

Good: printer SB3mensbw1 on fire

Good: PCAT bulding: roof collapse damaged pcat4.ece


Last Updated ( Tuesday, 22 August 2017 )

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