Contacting Us:

Via Email: support@cat.pdx.edu

E-mail is the preferred communication method and read by all members of theCAT. Please send all support related questions to support@cat.pdx.edu.

You may also use one of the following methods to get into contact with us:

Via Internet Relay Chat (IRC): #support on irc.cat.pdx.edu

One way to ask questions of our support personnel is through our IRC support channel. To do this, connect to irc.cat.pdx.edu (port 6667) with your choice of IRC client, and  enter the command `/join #support`. Alternately, click here to chat in #support through your Web browser. Note that there are usually people monitoring the channel, but it may take 5-10 minutes to get a response -- please be patient.

By Phone: 503-725-5420

If no one is available to answer your call, please leave a message. If you leave a request for assistance, give information as described below.

On the web: http://www.cat.pdx.edu

This site contains quite a lot of useful information, including advanced Windows and UNIX user information. We encourage you to visit our web site, even if you don't need help. 

What information to give us when you need help

TheCAT supports a wide range of hardware and software. If you encounter a problem, we can help you most quickly when you provide the following information:

Who are you?

• Full name
• username
• the type of account you're having trouble with
• e-mail address
• phone number

What happened?

• A short description of the problem.
• When did the incident occur? Provide date and time of incident.
• What is the name and location of the affected system? Provide machine name, operating system (UNIX or Windows), building/room number.
• What application was in use at the time of the incident? Provide the software and/or hardware involved.
• Other pertinent information: Any other details you think might be helpful, such as if this particular problem has occurred before
•  If the task you are trying to accomplish has ever worked before, note when it worked last.
  

    Note: A concise, descriptive subject title will expedite your request for help!

 Examples:

Bad: URGENT

Bad: Help!

Good: blckaddr cannot login to UNIX

Good: printer SB3mensbw1 on fire

Good: PCAT bulding: roof collapse damaged pcat4.ece